Return Policy

Last updated December 13, 2017

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@jesperenewyork.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

J'espère New York Inc.

Attn: Returns

RMA #

One World Trade Center, 85th Floor

New York, NY 10007 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.We will notify you by email when your return has been processed.

EXCEPTIONS   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 25% restocking fee will be charged for all returns.    
  • Sale items are FINAL SALE and cannot be returned. 
  • Returns are only eligible if the safety seal on the product's box has not been broken.  

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@jesperenewyork.com